Operational Quality Lead

21 hours ago


Glasgow, Glasgow City, United Kingdom Barclays Full time
Job Description

Company Overview: Barclays is a leading international bank that offers a wide range of personal and business financial services.

Salary: The estimated salary for this role is between £80,000 to £120,000 per annum, depending on experience.

Job Description:

About the Role

We are seeking an experienced Operational Quality Lead to join our Financial Crime Operations team. As a key member of the team, you will be responsible for overseeing the operational quality of the Adverse Media Screening team and leading process and control improvement activities.

You will bring your Financial Crime knowledge and experience, as well as a proven track record of working in an operational environment, to ensure our team continues to deliver a consistently high-quality service to the Barclays group.

Key Responsibilities
  • Manage operations within a business area and maintain processes, risk management initiatives, and compliance with relevant regulators.
  • Identify trends and opportunities to improve areas and develop new processes and procedures through the monitoring and analysis of operation data and performance metrics.
  • Manage operational professionals and provide guidance, coaching, and support to improve colleagues' delivery quality.
  • Develop and manage KPIs to measure the effectiveness of operation functions, utilizing data and technology to support the identification of areas that require improvement.
  • Comply with all regulatory requirements and internal policies related to customer experience.
  • Manage attrition by working closely with HR in implementing retention initiatives for the workforce.
Requirements
  • Proven experience in a similar operational quality lead role or equivalent position.
  • Strong knowledge of Financial Crime regulations and risk management principles.
  • Excellent leadership and communication skills.
  • Able to work effectively in a fast-paced environment and prioritize tasks to meet deadlines.
What We Offer
  • A competitive salary between £80,000 to £120,000 per annum.
  • A comprehensive benefits package, including pension scheme, life assurance, and private medical insurance.
  • Ongoing training and development opportunities to enhance your skills and career progression.
  • A dynamic and supportive work environment with a diverse team of professionals.


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