Customer Service Representative

2 weeks ago


Gateshead, Gateshead, United Kingdom Marks & Spencer Plc Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as an Operations Assistant in our Gateshead Team Valley store. As a key member of our early morning shift, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our warehouse.

Key Responsibilities:

  • Customer Service: Provide excellent customer service to our customers, responding to their queries and resolving any issues in a timely and professional manner.
  • Warehouse Operations: Assist with the receipt, storage, and dispatch of stock, ensuring that all tasks are completed efficiently and effectively.
  • Teamwork: Work collaboratively with colleagues to achieve team goals and objectives, providing support and assistance as needed.
  • Continuous Improvement: Identify opportunities for improvement and implement changes to enhance the customer experience and streamline processes.

Requirements:

  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to communicate effectively with customers and colleagues.
  • Teamwork and Collaboration: Ability to work collaboratively as part of a team, providing support and assistance as needed.
  • Problem-Solving: Strong problem-solving skills, with the ability to identify and resolve issues in a timely and professional manner.
  • Adaptability: Ability to adapt to changing circumstances and priorities, with a flexible approach to work.

What We Offer:

  • Competitive Salary and Benefits: A competitive salary and benefits package, including a generous pension scheme and holiday entitlement.
  • Opportunities for Career Development: Opportunities for career development and progression, with a clear path for advancement.
  • Collaborative and Supportive Team Environment: A collaborative and supportive team environment, with a focus on teamwork and collaboration.


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