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Contract Performance Manager
4 weeks ago
Role: Contract Performance Manager
Location: Hybrid - Reading area 2 days per week
Salary: £550 - £650 Per Day Outside IR35
Overview
About the RoleWe are seeking an experienced Contract Performance Manager to drive supplier performance and contract excellence across our organisation. This role will play a key part in shaping how we manage contracts and supplier relationships.
This is an excellent opportunity for someone with strong quality management, risk management, and supplier collaboration experience to have a tangible impact on performance standards within a large, complex organisation.
The successful candidate will refine our standard Key Performance Indicators (KPI) Handbook, enable effective reporting of supplier performance, and ensure KPIs are aligned with commercial models of contracts.
They will also co-develop and deliver technical and behavioural training for Commercial and Project Teams to optimise supplier performance, using objective data and fostering a collaborative approach to supplier management.
Additionally, the Contract Performance Manager will collaborate with the Commercial Risk Manager to implement a consistent and effective risk management methodology across all commercial operations.
They will work with contract managers to address underperforming contracts and suppliers, leading the development of effective plans to resolve issues and restore performance.
Key Responsibilities:
- Refine the KPI Handbook for future contracts, defining KPIs, working with the business to ensure accurate data collection and analysis, and using best practices to identify root causes and implement effective performance improvements.
- Enable effective reporting of supplier performance at contract, supplier, category, project, and portfolio levels, ensuring data is consistently clear and actionable.
- Ensure KPIs are aligned with commercial models of contracts, linking performance measures to commercial outcomes.
- Co-develop and deliver technical and behavioural training for Commercial and Project Teams to optimise supplier performance, using objective data and fostering a collaborative approach to supplier management.
- Collaborate with the Commercial Risk Manager to implement a consistent and effective risk management methodology across all commercial operations.
- Work with contract managers to address underperforming contracts and suppliers, leading the development of effective plans to resolve issues and restore performance.
What We're Looking For:
- Quality Management Experience: Proven experience as a quality or performance manager in either a front-line or commercial team.
- NEC Contract Knowledge: Strong technical knowledge and experience in managing NEC contracts (or equivalent frameworks).
- Risk Management Expertise: Demonstrated success in identifying, analysing, and mitigating risks using root cause analysis and proportionate mitigations.
- Strategic Supplier Management: A highly collaborative approach to managing strategic supplier relationships, with evidence of driving performance improvements through partnership and shared goals.
Why Choose Us?
- Be part of a forward-thinking team committed to excellence in supplier and contract management.
- Opportunity to shape and improve procurement processes across high-impact contracts.
We are an innovative and complex organisation, working on classified programmes with a great opportunity for real impact across contract performance. If you have the resilience and tenacity to push projects forward in a highly regulated environment, we encourage you to apply for this fascinating opportunity.
