Optical Express Advisor
6 hours ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Patient Advisor. As a key member of our Optical Express team, you will play a vital role in delivering exceptional patient care and ensuring a smooth patient journey.
Key Responsibilities
- Build strong relationships with patients, providing a 5-star service and ensuring their comfort and relaxation throughout their visit.
- Perform diagnostic eye scans, with full training provided, and confidently relay patient information to the optometrist.
- Maintain accurate and up-to-date patient records, ensuring seamless communication between patients and ophthalmic professionals.
- Arrange affordable finance options to suit individual patient needs and schedule consultations and surgeries with our optometrists and surgeons.
Requirements
- Be driven and passionate with a willingness to succeed, possessing excellent written and verbal communication skills.
- Demonstrate strong negotiation skills, be self-motivated, and possess strong organisational skills.
- Be commercially aware while providing world-class customer service, with a focus on delivering exceptional patient care.
About Us
Optical Express is committed to delivering exceptional patient care, outstanding clinical outcomes, and continued investment in our people and technology. We strive for excellence, support each other, and are committed to a culture of care, trust, and integrity.
We offer a range of benefits, including an industry-leading salary, state-of-the-art working environments, and opportunities for ongoing training and development. If you believe you have the right skills and attributes for this role, we would love to hear from you.
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