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Clinical Advisor

2 months ago

Glasgow, Glasgow City, United Kingdom Optical Express Full time

Job Title – Patient Advisor

Location – Glasgow

Hours – Full Time, 40 hours per week

Salary – £24, per annum, bonus & benefits

At Optical Express, we are committed to delivering exceptional patient care and outstanding clinical outcomes. Our team works together to strive for excellence, supporting each other and respecting individual contributions.

We prioritize a culture of care, trust, and integrity, extending our values to local communities through charitable and environmental projects. Our focus is on doing what is right for our patients, colleagues, communities, and the planet.

A career at Optical Express offers numerous benefits, including:

  • An industry-leading salary with excellent bonus potential
  • State-of-the-art, modern working environments
  • 29 days annual leave
  • Free Laser Eye Surgery and Intraocular Lens Surgery
  • Free eye tests
  • Discounted prescription eye wear and sunglasses
  • Generous Optical Express friends and family discount scheme
  • Ongoing training and development opportunities
  • Pension scheme

As a Patient Advisor, you will play a crucial role in making our patients feel comfortable and relaxed while providing a 5-star service. Key responsibilities include:

  • Building strong relationships with patients
  • Performing diagnostic eye scans (full training provided)
  • Confidently relaying patient information to optometrists for a smooth patient journey
  • Maintaining accurate and up-to-date patient records
  • Arranging affordable finance options for individual patients
  • Scheduling consultations and surgeries with optometrists and surgeons

The ideal candidate will possess:

  • Drive and passion with a willingness to succeed
  • Excellent written and verbal communication skills
  • Strong negotiation skills
  • Self-motivation to work with and without supervision
  • Strong organizational skills
  • Commercial awareness with a focus on world-class customer service

If you believe you have the skills and attributes required for this role, we would be delighted to hear from you.