Account Manager

6 hours ago

Gillingham, Kent, United Kingdom Connect Personnel Limited Full time
Job Title: Technical Accounts Manager

Job Summary:

We are seeking a highly skilled Technical Accounts Manager to join our team at Connect Personnel Limited. As a Technical Accounts Manager, you will be responsible for developing and maintaining strong relationships with our key service accounts, driving sales growth, and increasing share of wallet.

Key Responsibilities:

  • Develop and execute sales strategies to increase revenue and market share
  • Build and maintain strong relationships with key service accounts, including site visits and regular communication
  • Identify and pursue new business opportunities, including cross-selling and upselling services
  • Collaborate with the Technical Operations Manager and Estimating team to develop and deliver new maintenance quotations and tender returns
  • Develop and implement value-selling approaches to address customer operational and financial objectives
  • Monitor and develop relationships with key account clients, passing concerns to the Service Delivery Team
  • Attend out-of-hours social events with key clients to build relationships and identify new business opportunities
  • Complete ownership of client accounts, including site visits, maintenance progress reporting, and lifecycle budget setting
  • Develop and maintain close contact with end-users and FM contractors to promote our portfolio and solutions
  • Lead a team of Account Managers and support staff, providing guidance and direction to ensure delivery of customer service excellence

Requirements:

  • FIA (or recognised certified) training course on Fire Detection & Alarm systems preferred
  • Technologies Fire Detection & Alarm systems, EVCS, PAVA, Gas Suppression Systems
  • Methodologies - logical approach to problem-solving, organised approach
  • Methodologies - good interpersonal skills, telephone manner, etc.
  • Methodologies Consultative & value selling
  • Professional Knowledge - Presentation / communication skills / negotiation skills
  • Professional Knowledge - Estimating / costing / budgeting / financial - commercial tools
  • Experience in a range of business situations
  • Proven experience in a technical engineering role in the life safety industry

About Us:

Connect Personnel Limited is a leading firm in the life safety industry, specialising in technical systems design, installation, and maintenance. We pride ourselves on delivering exceptional customer service and building strong relationships with our clients.

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