Technical Support Specialist
3 days ago
This role requires the ability to troubleshoot complex IT issues, manage incidents and problems within SLAs, and maintain accurate records of all activities. Additionally, the ideal candidate will possess excellent communication and negotiation skills to effectively manage customer expectations and provide exceptional service experience.
The successful candidate will have a strong background in MS Excel for data analysis and performance reports, M365 Administration, SharePoint, Teams, Active Directory, and application technologies including email, Windows O/S, Mobile Application Management, and telephony. They will also have experience with end-user application support for M365 and SaaS tools, as well as expertise in Active Directory services and Office 365 support technologies.
A competitive estimated salary for this role is £45,000 - £55,000 per annum, depending on experience. If you are a motivated and organized individual with a passion for delivering exceptional IT support, please apply now.
The company offers a range of benefits, including flexible working arrangements, professional development opportunities, and a dynamic work environment.
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