Hospitality Operations Manager

2 weeks ago

Everton, United Kingdom Sodexo Full time

We are seeking an experienced Hospitality Supervisor to join our team at Everton Football Club. As a key member of our hospitality team, you will be responsible for ensuring the smooth operation of our hospitality lounge.

Key Responsibilities
  • Attend pre-match manager briefings and participate in training required by legislation and the company.
  • Monitor staff working practices to ensure they are working efficiently and productively, adhering to company working practices.
  • Liaise with the kitchen team to ensure all food products are serviced in line with timings specified.
  • Work in adherence with Food Allergens information and service procedures.
  • Ensure that both bar and floor staff are attentive to guests' needs, working in a timely manner to minimize any wait times.
  • Welcome guests, take orders, and serve beverages to guests.
  • Care about customer satisfaction and deliver the optimal client service experience.
  • Serve guests in a friendly, welcoming, and efficient manner while maintaining a clean and safe work environment.
  • Deal with customer and staff complaints effectively and efficiently.
  • Actively upsell products and maximize revenue capture.
  • Support overseeing the food and beverage operation within a restaurant, ensuring that the quality of product and service remains consistent in line with standard operating procedures.
  • Assist with the training and development of staff members on the day while adjusting staffing levels as necessary to meet the needs of the business.
  • Maintain cleanliness of both front and back of house areas and adhere to health and safety guidelines.
  • Follow standard operating procedures to maintain quality and consistency across all units across site.
  • Make sure staff are signed in, fully briefed, and given their allocated break time.
  • Use proven interpersonal skills to provide a world-class service to our guests.
  • Plan for any problems or shortages so they are prevented before occurring.
  • Ensure profitability through protection of the company's assets and stock.
  • Always ensure you and your team remain smart and presentable in line with the company's dress and appearance policy.
The Ideal Candidate
  • Engaging and enthusiastic personality.
  • Experience in dealing with guest complaints promptly and efficiently.
  • Ability to learn quickly to pick up and implement new product offerings.
  • Extensive working knowledge of food and beverage products and menu terminologies.
  • A leader who can keep their team motivated over busy periods.
  • Can communicate clearly and concisely with both team and management around the business.
Package Description

£;Per Hour Dependent on experience

Flexible Working Hours

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