Hospitality Leadership Role

5 days ago


Everton, United Kingdom Sodexo Full time
Job Overview

We are seeking an experienced Hospitality Supervisor to join our team at Sodexo. The ideal candidate will possess a strong background in hospitality management, with a focus on delivering exceptional customer service and ensuring seamless operational execution.

Key Responsibilities
  • Attend pre-match manager briefings and participate in relevant training
  • Monitor staff working practices to ensure efficiency and productivity
  • Liaise with the kitchen team to ensure timely food service
  • Work in accordance with food allergens information and service procedures
  • Ensure bar and floor staff provide attentive and timely service to guests
  • Welcoming guests, taking orders, and serving beverages
  • Cultivate a customer-centric approach to service delivery
  • Manage customer and staff complaints efficiently
  • Upsell products and maximize revenue capture
  • Support the training and development of staff
  • Maintain cleanliness and adhere to health and safety guidelines
  • Follow standard operating procedures to ensure quality and consistency
  • Plan for potential issues to prevent them from occurring
  • Ensure profitability through asset protection and stock management

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