Financial Inclusion Specialist
4 days ago
This is an exciting opportunity to join Travelex as a Financial Inclusion Partner, where you will play a key role in supporting our retail customers with their Foreign Exchange options and ensuring that their travel experience starts off in the best way possible.
Job SummaryWe are seeking a highly motivated and adaptable individual who can provide exceptional customer service and support our customers' needs. As a Financial Inclusion Partner, you will be responsible for processing daily online FX requests and deliveries, implementing best practice legal and regulatory standards, and adhering to Travelex compliance procedures.
Key Responsibilities- Nurturing and forming relationships with customers to gain a better understanding of their travel and currency requirements
- Tailoring customers' experiences based on their destination
- Establishing yourself as a travel money ambassador and trusted advisor, providing support and advice on great Travelex products and services
- Delivering on key performance goals both procedural, operational and customer focused
- Utilising your keen eye for detail to process daily online FX requests and deliveries
- Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures
- Excellent communication skills and ability to build strong relationships with customers
- IT proficient, with experience using computers and in-house till systems
- Ability to work flexibly and adapt to changing circumstances
- Pension with a great Pension Provider – Scottish Widows
- A wide range of insurances, including Private Medical, Dental, and Critical Illness
- Employee wellness programmes, offering guidance and tips on wellbeing
- Flexible hours and shift patterns to suit various lifestyles
- Opportunity to earn a monthly bonus on top of base salary for hitting targets
- 25 days holiday (pro-rata), with bank holidays and opportunities to gain more days
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