EMEA Customer Support Specialist

4 weeks ago


Watford, Hertfordshire, United Kingdom Venn Group Full time

As a Customer Service Advisor at Venn Group, you will play a vital role in delivering exceptional customer experiences to our clients across the EMEA region. We are seeking a highly motivated and experienced individual with a strong background in customer services and a professional proficiency in both written and spoken Dutch and French. In this role, you will be responsible for managing customer orders, handling technical emergencies and enquiries, and providing an efficient, reliable service to our customers.

About the Company:

Venn Group is an equal opportunities employer and welcomes applications from all candidates. We offer a dynamic and supportive work environment, with opportunities for continuous learning and development.

Salary and Benefits:

£35,000 - £40,000 per annum + benefits package

Responsibilities:

  • Manage customer orders from order entry to billing.
  • Handle technical emergencies and enquiries via phone or email.
  • Collaborate with other departments to resolve customer complaints and queries.
  • Develop and maintain positive relationships with customers.

Working Hours:

  • Varying shifts, including early shift, late shift, and flexible hours.
  • 33 days' holiday including bank holidays.
  • Free eye tests.


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