EMEA Customer Care Representative

1 week ago


Watford, Hertfordshire, United Kingdom Venn Group Full time
Job Details

We are seeking a skilled Dutch and French Speaking Support Specialist to join our team in Watford. As a full-time Support Specialist, you will be responsible for providing exceptional customer service to our commercial customers across the EMEA region.

Your primary duties will include:

  • Responding to customer enquiries in a timely manner via phone or email
  • Managing customer orders from entry to billing
  • Opening, updating, and managing tickets/cases in our system
  • Resolving customer complaints and queries

You will work in shifts, with one week consisting of early shift (7:00-16:00) and two weeks of late shift (9:00-18:00). We offer a competitive salary of £40,000 - £50,000 per annum, depending on experience.

Benefits:

  • 33 days' holiday including bank holidays
  • Free eye tests
  • Opportunities for internal progression
  • Hybrid working

Requirements:

  • Fluent to a professional level, both written and spoken, in Dutch and French
  • Experience in customer services


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