EMEA Customer Care Representative
1 week ago
We are seeking a skilled Dutch and French Speaking Support Specialist to join our team in Watford. As a full-time Support Specialist, you will be responsible for providing exceptional customer service to our commercial customers across the EMEA region.
Your primary duties will include:
- Responding to customer enquiries in a timely manner via phone or email
- Managing customer orders from entry to billing
- Opening, updating, and managing tickets/cases in our system
- Resolving customer complaints and queries
You will work in shifts, with one week consisting of early shift (7:00-16:00) and two weeks of late shift (9:00-18:00). We offer a competitive salary of £40,000 - £50,000 per annum, depending on experience.
Benefits:
- 33 days' holiday including bank holidays
- Free eye tests
- Opportunities for internal progression
- Hybrid working
Requirements:
- Fluent to a professional level, both written and spoken, in Dutch and French
- Experience in customer services
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