Service Excellence Manager

23 hours ago


Cambridge, Cambridgeshire, United Kingdom Solution 47 Recruitment ltd Full time

**Job Description:** Service Excellence Manager

**Overview:

Solution 47 Recruitment ltd is seeking a skilled Service Excellence Manager to join our team in Sawston. The ideal candidate will have prior experience in managing busy offices, overseeing customer service teams, and driving business growth.

**Responsibilities:

  • Oversee customer service teams to ensure exceptional support to clients
  • Develop and implement effective strategies to improve customer satisfaction and loyalty
  • Maintain a thorough understanding of client needs and preferences to provide tailored solutions
  • Foster strong relationships with internal stakeholders to ensure seamless communication and collaboration

**Requirements:

  • Prior experience in a customer-facing role with a proven track record of success
  • Excellent leadership, communication, and interpersonal skills
  • Able to work independently and as part of a team to achieve common goals
  • Strong problem-solving and analytical skills to drive business growth

**Benefits:

  • A competitive salary range of £45,000 - £60,000 per annum
  • A comprehensive benefits package including health insurance, pension scheme, and annual leave
  • Ongoing training and development opportunities to enhance your skills and career progression


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