Service Excellence Manager
23 hours ago
**Job Description:** Service Excellence Manager
**Overview:
Solution 47 Recruitment ltd is seeking a skilled Service Excellence Manager to join our team in Sawston. The ideal candidate will have prior experience in managing busy offices, overseeing customer service teams, and driving business growth.**Responsibilities:
- Oversee customer service teams to ensure exceptional support to clients
- Develop and implement effective strategies to improve customer satisfaction and loyalty
- Maintain a thorough understanding of client needs and preferences to provide tailored solutions
- Foster strong relationships with internal stakeholders to ensure seamless communication and collaboration
**Requirements:
- Prior experience in a customer-facing role with a proven track record of success
- Excellent leadership, communication, and interpersonal skills
- Able to work independently and as part of a team to achieve common goals
- Strong problem-solving and analytical skills to drive business growth
**Benefits:
- A competitive salary range of £45,000 - £60,000 per annum
- A comprehensive benefits package including health insurance, pension scheme, and annual leave
- Ongoing training and development opportunities to enhance your skills and career progression
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