IT Support Specialist

4 weeks ago


Aylesbury, Buckinghamshire, United Kingdom Signet Resources Full time
About the Role:

We are seeking a highly skilled and proactive System Support Analyst to join our team at Signet Resources. As a key member of our IT department, you will be responsible for providing first-line support to users, working closely with internal teams and external suppliers to resolve incidents, manage service requests, and ensure seamless IT operations across the business.

This is an excellent opportunity for a motivated and detail-oriented individual to grow their career in a fast-paced and collaborative environment. If you have a strong background in ITIL processes, excellent communication skills, and a knack for solving problems, we encourage you to apply.

Key Responsibilities:
  • Provide first-contact support for users regarding ITIL functions, including requests, asset management, change, and problem management.
  • Liaise with 3rd-party IT infrastructure suppliers and service providers to escalate issues and manage service delivery.
  • Communicate IT system and service activities across business areas to ensure transparency and business alignment.
  • Conduct Information Security and Data Protection control checks as part of daily operations.
  • Respond promptly to Cyber Security alerts from the Security Operations Centre (SOC).
  • Triage service requests, raise tickets with internal and external teams, and ensure timely resolution.
  • Oversee 3rd-party technology supplier responses to incidents, changes, requests, and problems, providing detailed reporting to the Service Delivery Manager.
  • Support the deployment, maintenance, and troubleshooting of user desktop devices and applications.
  • Perform risk analysis on IT incidents and escalate critical issues efficiently.
  • Maintain and manage hardware and software inventories.
  • Monitor real-time email security controls and take action where required.
  • Provide technology rollout support for infrastructure projects, including delivering user briefings and training sessions.
  • Oversee the user technology onboarding and offboarding processes, including IT induction training for new joiners and exit processes for leavers.
  • Execute user access control tasks for systems and applications.
  • Participate in ad hoc tasks and projects as assigned.
Requirements:
  • Solid understanding of ITIL processes and experience working within an IT Service Desk environment.
  • Experience in coordinating with 3rd-party vendors and managing supplier relationships.
  • Knowledge of Cyber Security fundamentals and experience responding to security alerts.
  • Strong communication skills with the ability to convey technical information to non-technical users.
  • Ability to conduct risk analysis and prioritize IT incidents effectively.
  • Familiarity with hardware and software inventory management.
  • Proficiency in troubleshooting and supporting desktop devices and related tools.
  • Experience in user access control and data protection best practices.
  • A proactive and solution-oriented approach to handling IT issues.
Why Signet Resources:
  • Work in a supportive, growth-focused environment with opportunities for professional development.
  • Collaborate with a passionate and skilled IT team, providing critical support to a leading organization.
  • Gain exposure to various aspects of IT service management, cybersecurity, and supplier coordination.


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