Accounting Support Team Lead

2 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Austin Fraser Full time
Job Overview
Austin Fraser is seeking a seasoned Customer Support Manager to spearhead the Client Support Team across the UK and Ireland. This pivotal role requires a strategic thinker who can shape exceptional customer experiences, ensuring our position as an industry leader.

Responsibilities
  1. Drive client retention through unparalleled customer satisfaction.
  2. Develop proactive onboarding processes for seamless client integration.
  3. Create harmonized service procedures, policies, and standards.
  4. Analyze performance metrics to generate actionable insights.
  5. Recruit, mentor, and develop high-performing customer service professionals.
  6. Ensure budget adherence while achieving service excellence.

Requirements

  1. Proven track record in Customer Support/Service Management within SaaS or Business Information.
  2. Expertise in change management and strategic planning.
  3. Strong knowledge of management techniques and customer service tools.
  4. Salesforce experience is highly desirable.
  5. Willingness to travel to offices in Newcastle, Bournemouth, and occasionally Ireland.

What We Offer

  1. 25 days annual leave, plus bank holidays (with the option to buy or sell up to 5 days).
  2. An additional day off to celebrate your birthday.
  3. Competitive pension contributions.
  4. Life assurance and income protection.
  5. Volunteering opportunities to give back to the community.
  6. Access to an employee assistance program for support when needed.
  7. Cycle-to-work scheme for a greener commute.

Salary: £55,000 - £65,000 per annum, depending on experience.



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