Lettings Membership Helpline Professional

1 week ago


Leamington Spa, Warwickshire, United Kingdom GCB Recruitment Full time
Lettings Membership Helpline Team

Our client, a reputable industry-recognised professional body, is seeking an experienced Lettings professional to join their team in Warwick and work with multiple Lettings Agencies across the UK.

This role offers a unique opportunity to work in a hybrid environment, with 3 days in the office and 2 days from home, and provides the chance to join a well-established brand.

The successful candidate will have industry-relevant qualifications and experience in Lettings, Lettings Compliance, and/or Landlord & Tenant law.

Key Responsibilities:
  • Answer telephone calls from members and provide support
  • Keep accurate records of discussions and update the membership CRM system
  • Promote and signpost factsheets, FAQs, and guidance on legislation and policy developments
  • Feed information to help create new resources for members
  • Provide support on the completion of existing legal documents and templates
  • Escalate complex L&T legal queries and ensure an accurate timely handover
Requirements:
  • Experience in Lettings, Lettings Compliance, and/or Landlord & Tenant law
  • Ability to listen and interpret member enquiries and signpost to relevant advice
  • Exceptional Customer Service skills with excellent verbal and written communication
  • Proficient Microsoft Office
  • Ability to work under pressure to meet SLAs

The successful Lettings Membership Helpline Team will be offered a competitive salary of £25,000, career progression opportunities, ongoing training and support, and free parking.



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