Service Operations Coordinator

3 weeks ago

Grimsby, North East Lincolnshire, United Kingdom JCT600 Full time
Job Summary:

As a Service Administrator at JCT600, you will play a vital role in providing exceptional support to our Service team. Your primary responsibility will be to ensure seamless administration processes, enabling our team to deliver outstanding customer experiences.

Key Responsibilities:
  • Approve daily service bookings with precision and accuracy.
  • Coordinate technical calls for diagnostic bookings and initiate Brand & JCT600 Diagnostic documents.
  • Verify parts availability for all bookings within the parts department.
  • Maintain 100% accuracy in administration activities and collect data with precision.
  • Record customer and vehicle information accurately, ensuring up-to-date data for prospecting repeat and incremental business.
  • Communicate effectively and professionally via telephone or email when required.
  • Ensure relevant information is shared between the Service and Sales departments to optimize customer experience and maximize business opportunities.
Requirements:
  • Previous experience in a busy administration role, preferably within a Service environment.
  • A customer-centric attitude, striving to deliver service above customer expectations.
  • Excellent attention to detail with a methodical and organized approach to work.
  • Strong verbal and written communication skills.
  • Good numeracy and literacy skills.
  • Drive, energy, and motivation to succeed.
What We Offer:
  • A competitive OTE of £25,000, dependent on experience.
  • A life assurance plan and company pension, subject to T&C's.
  • 26 days annual leave, increasing to 28 days at 5 years' service and 30 days at 10 years' service (from 1st July 2022) plus bank holidays.
  • Flexible and hybrid working policies.
  • 26 weeks paid maternity leave and 4 weeks paid paternity leave.
  • A range of training and leadership development programs.
  • A colleague referral scheme worth up to £1000 per referral.
  • Preferential Service Rates (including family and friends).
  • Long service reward and Loyalty incentives.
Our Ambition:

At JCT600, we strive to be the best, not the biggest. We aim to deliver exceptional customer experiences and provide a supportive and fun working environment for our colleagues. We believe in trusting our team members to deliver their best work and value everyone's contributions to our success.

We're proud to be a family business with over 75 years of experience, and we're committed to helping our colleagues succeed. We believe in embracing our differences and celebrating each person's journey. When you join JCT600, you become part of our family – you're always a name, never a number.

We provide equal opportunities to all candidates and employees, and we're committed to supporting diversity and inclusion for each and every colleague and all qualified candidates will receive consideration without regard to gender, ethnicity, pregnancy, religion, age, disability status, marital status, sexual orientation, gender identity or expression.

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