Customer Experience Specialist
3 weeks ago
**Job Title:** Customer Experience Specialist
**Location:** Based in the Hove area, with free parking available for employees.
**Contract Details:** Permanent, Full Time
**Remuneration:
- Annual salary: ££25,000 - ££30,000, plus a bonus scheme, paid training and wellbeing support
- Enhanced benefits: Hybrid working, dog-friendly office, employee product discounts
- Long-term rewards: Increased holiday entitlement for long service
Our client is committed to delivering exceptional customer experiences and seeks an individual who shares their passion for customer satisfaction.
About the Role:
- Deliver outstanding customer service by effectively resolving enquiries and issues.
- BUILD STRONG RELATIONSHIPS WITH CUSTOMERS, PROVIDING PERSONALISED SUPPORT AND GUIDANCE.
- Offer expert product knowledge and advice to enhance the customer experience.
- Stay up-to-date with product developments and industry trends through internal training.
- Benefit from a hybrid working model, allowing flexibility and work-life balance.
- Take advantage of employee discounts and enjoy exclusive offers on our products.
- Be recognised for your hard work with our bonus scheme, rewarding your dedication and achievements.
- We invest in your development with paid training, ensuring you have the knowledge and skills to excel in your role.
- Celebrate your loyalty with increased holiday entitlement for long service.
Requirements:
- Prior experience in a customer-focused role, preferably in a busy customer service environment.
- Proficient in using CRM systems and other relevant software.
- A positive and enthusiastic attitude with a genuine passion for providing exceptional service.
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