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Customer Service Representative

1 month ago

Swindon, Swindon, United Kingdom Tesco Full time

About the Role

We are seeking a Customer Service Representative to join our team at the Swindon Pinehurst Express store. As a key member of our team, you will be responsible for delivering exceptional customer service, working collaboratively with colleagues to achieve sales targets, and maintaining a high level of store standards.

Key Responsibilities

  • Provide excellent customer service, responding to customer queries and resolving issues in a timely and professional manner.
  • Work collaboratively with colleagues to achieve sales targets, promoting products and services to customers.
  • Maintain a high level of store standards, ensuring a clean and safe environment for customers and colleagues.
  • Participate in seasonal, community, and charity events, creating a great inclusive atmosphere.
  • Be knowledgeable about store performance, understanding the part you play and what we need to do together to drive service and sales, reduce waste and shrink, and deliver profit.

Requirements

  • A passion for delivering great service, greeting customers with a smile, and serving them with pride.
  • The ability to build rapport with customers, meaning they leave the store having experienced a great shopping trip.
  • To take the initiative and make decisions that are right for our customers.
  • Work well within a team and communicate openly with others.
  • Be at work on time, well presented, and ready to be a brand ambassador.

What's in it for you

  • Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
  • Request flexible working from day one.
  • Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
  • Access to free wellbeing services with a range of resources to support your mind, body, and life.
  • Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
  • Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes.
  • Uniform provided and policies to support you for all of life's moments, big and small.
  • Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.