Customer Service Representative
3 weeks ago
About the Role:
This is an exciting opportunity to work with a reputable company in Swindon as a Customer Support Advisor. As a key member of the team, you will be the first point of contact for customers who have purchased a holiday.
Key Responsibilities:
- Process information in response to customer enquiries, concerns, and requests about their holiday.
- Deliver high levels of customer service in a timely manner and develop existing relationships with customers.
- Deal directly with customers via telephone and electronically.
- Set, maintain, and exceed customer service standards.
- Respond to customer enquiries within agreed timescales and handle and resolve customer complaints effectively.
- Communicate effectively with internal departments and produce accurate administration work.
- Build relationships with suppliers to resolve customer queries and be proactive in solving customer issues.
- Inbound and outbound call passengers to ensure they are happy with their booking.
Requirements:
- Provide excellent customer service and evidence skills in this area.
- Be a great problem solver and think on your feet, showing initiative.
- Have a track record of responding to customer complaints and queries in a timely manner.
- Demonstrate empathy and patience in developing customer relationships.
- Have an outgoing, confident personality and great interpersonal skills.
- Enjoy working to deadlines with attention to detail and remain calm under pressure.
- Be reliable and have a flexible approach to work.
- Have a good standard of education, particularly in English and Maths.
- Be able to work extended hours on occasions when required.
About Us:
Purely Recruitment Solutions is a professional recruitment agency dedicated to providing high-quality candidates to our clients. We are committed to delivering excellent service and building long-term relationships with our clients and candidates.
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