Transport Coordinator
3 weeks ago
Job Title: Transport Coordinator
Job Summary:
We are seeking a highly organized and detail-oriented Transport Coordinator to join our team at EMED Group. As a key member of our operations team, you will be responsible for coordinating the transportation of patients and ensuring the smooth operation of our services.
Main Responsibilities:
- Coordinate daily and future bookings within our Cleric controlling system, ensuring resourcing is correct and all sub-contractor, taxi, and volunteers are informed where applicable.
- Dispatch and manage operational crews to ensure timely and efficient collection and delivery of patients between destinations and achieving contractual targets.
- Receive and respond to requests for patient transport and queries regarding ambulance journeys, ensuring compliance with relevant service procedures and standing orders.
- Undertake general clerical duties, including checking booking lists, data input, and completing ad-hoc forms/invoices as necessary.
- Maintain and enhance the performance and quality of service offered to patients and customers.
Requirements:
- Effective communication and interpersonal skills gained from experience of dealing with customers or members of the public.
- The ability to work on your own initiative and problem solve.
- Good organizational skills.
About Us:
EMED Group is the largest Patient Transport and Care Partner to the NHS, with over 2,500 colleagues across 50 depots. We are committed to providing equal opportunities and an inclusive and safe working culture for all.
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