Transport Operations Coordinator
4 weeks ago
Job Summary
We are seeking a skilled Transport Dispatcher to join our team at EMED Group. As a key member of our operations team, you will be responsible for ensuring the efficient and timely collection and delivery of patients between destinations.
Main Responsibilities
- Plan and manage daily and future bookings within our Cleric controlling system, ensuring accurate resourcing and communication with sub-contractors, taxi services, and volunteers.
- Dispatch and manage operational crews to achieve contractual targets and provide excellent customer service.
- Receive and respond to patient transport requests and queries in a professional and polite manner, ensuring compliance with relevant service procedures and standing orders.
- Undertake general clerical duties, including data input, form completion, and invoice processing as necessary.
- Maintain and enhance the performance and quality of service offered to patients and customers.
- Deal promptly and efficiently with telephone calls, liaising with other agencies such as GP's, Nursing Homes, Hospital Clinics, and Wards.
- Maintain patient flow across all control areas through effective liaison with colleagues and hospital staff, and prompt resolution of urgent problems and responses to unplanned events.
Requirements
- Effective communication and interpersonal skills, gained from experience of dealing with customers or members of the public.
- The ability to work on your own initiative and problem solve.
- Good organisational skills.
About Us
EMED Group is the largest Patient Transport and Care Partner to the NHS, with over 2,500 colleagues across 50 depots. Our ambition is to continue developing transport services that improve the health and wellbeing of people across our local communities.
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