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Transport Operations Coordinator

2 months ago

Nottingham, Nottingham, United Kingdom EMED Group Full time

Job Summary

We are seeking a skilled Transport Dispatcher to join our team at EMED Group. As a key member of our operations team, you will be responsible for the efficient dispatch and management of our operational crews to ensure timely and efficient collection and delivery of patients between destinations.

Main Responsibilities

  • Check and plan daily and future bookings within the Cleric controlling system, ensuring resourcing is correct and all sub-contractor, taxi and volunteers are informed where applicable.
  • Dispatch and manage operational crews to achieve contractual targets and maintain high-quality patient care.
  • Receive and respond to patient transport requests and queries in a professional and polite manner, ensuring compliance with relevant service procedures and standing orders.
  • Undertake general clerical duties, including data input, completing ad-hoc forms/invoices as necessary, and maintaining accurate records.
  • Maintain and enhance the performance and quality of service offered to patients and customers.
  • Deal promptly and professionally with all telephone calls, taking appropriate action on own initiative where required, and liaising with other agencies such as GP's, Nursing Homes, Hospital Clinics and Wards.

Requirements

  • Effective communication and interpersonal skills, gained from experience of dealing with customers or members of the public.
  • The ability to work on your own initiative and problem solve.
  • Good organisational skills.

About Us

EMED Group is the largest Patient Transport and Care Partner to the NHS, with over 2,500 colleagues across 50 depots. We are committed to providing equal opportunities and an inclusive and safe working culture for all.