Digital Workplace Manager

3 weeks ago

London, Greater London, United Kingdom OFGEM Full time

About the Role

As the Digital Workplace Lead at OFGEM, you will be responsible for managing multi-disciplinary teams in a specific work area while operating within a Professions and Flexible Resourcing model. Your key objectives will revolve around executing projects and delivering outstanding results through effective project management and team support.

Key Responsibilities

  • Lead multi-disciplinary teams in a specific work area in the context of operating in a Professions and Flexible Resourcing model.
  • Plan, oversee, and deliver a set of work deliverables on time and to a high standard through effective project management and support of multidisciplinary team members.
  • Provide inclusive team leadership by supporting and developing team members and demonstrating commitment to OFGEM values.

Key Outputs and Deliverables

Supports, maintains, and optimizes our digital workspaces and services, achieving service excellence. Delivering a digital workplace that improves the way we work. Providing the products (M365) and services to make our users' jobs easier, encourage greater collaboration, and support flexibility in working patterns, locations, and on devices of their choice – helping to drive forward digital transformation.

The Digital Workplace manager is responsible for delivering the best digital workplace experience to all employees, responsible for areas like communication, collaboration, mobility, productivity workplace applications, and workplace innovations to enable the authority's employees to perform in a modern and engaging workplace where technology makes the difference.

Supports and translates logical designs into the Microsoft Power Platform to meet the business and end-user needs and ensures documented implementation to agreed quality, security, resilient, and technology standards.

Identifies risks, problems, process, financial optimization, and continuous improvement opportunities – contributing to the implementation of proposed solutions.

Person Specification

Essential Criteria

Strong knowledge in the area of communication and collaboration, with a focus on SharePoint services, Power Platform, and related Microsoft 365 products.

Proven aptitude for leadership, through formal or informal management of others.

Experience of planning, configuring, managing, and maintaining all hardware and software components of end-user devices to deliver optimum system availability to users, and ensuring all supplier-provided patches and upgrades to the operating system, database, tools, and utilities are applied in a timely manner.

End-to-end understanding of capabilities in the Digital Workplace area.

Extensive experience of the digital workplace product landscape and underlying IT solutions (Cloud office O365, file sharing and collaboration solutions, telephony, conferencing, and mobility).

Experience in process and financial optimization & automation.

Knowledge of technology operations and application usage, specifically demonstrating management of KPIs to optimize processes, services, and performance.

Behaviours

We'll assess you against these behaviours during the selection process:

  • Leadership
  • Communicating and Influencing
  • Managing a Quality Service

Technical Skills

We'll assess you against these technical skills during the selection process:

  • Please refer to the Candidate Pack and Role Profile attached for full details.

Benefits

OFGEM contributes £18,164 towards you being a member of the Civil Service Defined Benefit Pension scheme. Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; Hybrid working (currently 1 day a week in the office but is in review), flexible working hours, and family-friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams, and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

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