Delivery Excellence Manager
2 weeks ago
Community Delivery Manager Job Description
At Evri, we're committed to delivering exceptional parcel experiences to our customers. As a Community Delivery Manager, you'll play a critical role in ensuring the final mile of our parcel journey is seamless and efficient.
Key Responsibilities:
- Drive continuous performance improvement across delivery units through effective capacity management and round coverage.
- Measure and drive improvement across key performance metrics, including Speed of Service, Standard, Next Day, Next Director, Collections, C2C, Claims / Enquiries, and End of Life.
- Engage with self-employed and SE+ couriers to ensure exceptional customer experiences and minimize enquiries.
- Manage courier and round coverage to minimize business risk and meet all requirements.
- Motivate and engage self-employed couriers to deliver high standards of customer service.
- Ensure timely resolution of customer concerns and work with self-employed couriers and customer service agents to improve customer satisfaction.
- Develop and maintain strong relationships with delivery units to ensure high-quality service delivery.
- Ensure safe Health and Safety practices are in place and any failures are identified and resolved in a timely manner.
Requirements:
- Current UK Driving licence.
- Previous experience of coaching, supporting, and motivating colleagues.
- Problem-solving and planning effective contingencies and solutions.
- Customer Focused approach.
- Competent negotiation skills.
- Ability to adapt to different styles and behaviors.
What We Offer:
At Evri, we offer an excellent remuneration package with fantastic opportunities for progression, learning, and development. If you're passionate about delivering exceptional parcel experiences and have the drive and dedication to make a difference, we'd love to hear from you.
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