Claims Specialist

1 day ago


Peterborough, Peterborough, United Kingdom CV-Library Full time

We are seeking a Claims Handler to join our team at CV-Library. The ideal candidate will have telephone customer service experience and be able to demonstrate empathy and understanding when communicating with customers.


This is an office-based role that requires the ability to work independently, managing a caseload of claims from start to finish. You will receive comprehensive training in the first 6 months to ensure you have the necessary skills and knowledge to handle claims effectively.

  1. Handle claims from all parties involved in the process.
  2. Provide accurate, prompt, and educated advice to customers based on the training received.
  3. Perform general administration tasks related to claims on a daily basis.
  4. Achieve call targets and focus on career development opportunities.
  5. Regularly review claims to ensure progression and follow up with relevant parties as necessary.
  6. Diarize external requests to facilitate completion of tasks.
  7. Take ownership of your caseload, managing claims from beginning to end using a diary system to track progress.
  8. Manage the collection and processing of payments related to claims.
Requirements:
  1. Strong computer skills, including proficiency in Word, Excel, and Outlook.
  2. Prior experience in telephone customer service is essential for success in this role.


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