Automotive Claims Specialist
2 days ago
**Job Title:** Automotive Claims Advisor
About the RoleWe are seeking an experienced and skilled individual to join our team as an Automotive Claims Advisor.
This role will involve handling claims, assessing applications, and providing customer service with a high level of professionalism.
The ideal candidate will have strong communication skills, be able to work independently, and have a calm and empathetic nature.
Key Responsibilities- Process claims documentation from initial notification to conclusion.
- Provide email and telephone support to customers within agreed service levels.
- Meet departmental call targets.
- Review claims and investigate queries.
- Report and escalate complaints.
- Chase outstanding information from customers.
- Maintain customer information on company systems.
- Confident in making outbound calls to customers and contacts.
- Empathetic and calm nature.
- Strong customer service skills, preferably in insurance or claims.
- Excellent verbal and written communication skills.
- Able to work to deadlines.
**Salary:** £24,684 plus potential annual bonus, 33 days holiday, succession plan, training, development, pension, and other benefits.
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