Front of House Administrative Assistant
3 weeks ago
Role Overview:
We are seeking a highly skilled Front of House Administrative Assistant to join our team at Bupa Euston Health Centre. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and administrative support to our patients and visitors.
About the Role:
This is a permanent, full-time opportunity working 40 hours per week, Monday to Friday. The successful candidate will work on a shift pattern of 7am-4pm or 9am-6pm, with the expectation of working both shifts on alternative weeks.
Key Responsibilities:
- Greet and welcome customers, supporting their journey throughout the centre.
- Answer phone calls, screen and forward queries, manage local mailbox and emails.
- Ensure all customers have the correct paperwork, including appointment packs, clinical files and consent forms.
- Manage results, scanning and uploading, and follow-up suppliers to meet agreed SLAs.
- Assist with bookings for mammograms and MSK referrals.
- Post collection, opening, date stamping, distributing incoming post and posting outgoing post.
- Monitor stocks and order goods when required.
- Process invoices and delivery notes according to Bupa policy.
Requirements:
- Administrative experience in a healthcare environment.
- Customer service experience and a high level of customer focus.
- Ability to prioritise workload and separate urgent from important tasks.
Benefits:
- Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.
- Bupa health insurance as a benefit in kind.
- An enhanced pension plan and life insurance.
- Annual Health Services Bonus Scheme.
- Various other benefits and online discounts.
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