Customer Success Advocate
1 week ago
We're seeking a talented Customer Success Advocate to join our Customer Support Team and help our clients achieve their goals through exceptional support and services.
This is an excellent opportunity to work with a well-respected list of solutions that drive business growth for our clients. You'll have the chance to learn about our extensive client base, understand how we can assist, and offer them more commercial and efficiency opportunities.
About the Role
- Deliver outstanding phone, email, and ticket-based support to clients.
- Install, configure, and maintain SQL and software applications.
- Diagnose and troubleshoot software issues, ensuring swift resolutions.
- Provide remote training to enhance clients' understanding of our solutions.
- Maintain detailed documentation of installation procedures and troubleshooting guides.
- Monitor and implement software updates, patches, and security fixes.
- Collaborate with IT teams to optimize software performance and integration.
- Educate clients on software best practices and updates.
Your Qualifications
- A positive, resilient individual with strong communication skills.
- Proven ability to learn and work with technical systems.
- Experience with CRM systems is an advantage.
What We Offer
- Life Assurance and Group Income Protection
- Private medical cover with cash plan
- Enhanced Company Pension
- Hybrid-working model with 25 days annual leave + your birthday off
- Employee wellbeing perks including Peppy Health, Perkbox, etc...
- Enhanced maternity, paternity and adoption pay
- Generous training budgets and reimbursement for professional memberships
Estimated Salary: £32,000 - £37,000 per annum, depending on location and experience.
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