Customer Service Representative

20 hours ago


Beverley, East Yorkshire, United Kingdom WOLVERINE WORLDWIDE INC Full time

We are seeking a highly motivated Sales and Customer Experience Expert to join our team at Wolverine Worldwide Inc. As a Sales and Customer Experience Expert, you will play a key role in driving sales growth and delivering exceptional customer experiences.

Estimated salary: £25,000 - £30,000 per annum.

About the Role

The successful candidate will be responsible for achieving sales targets and performance metrics, maintaining store standards, and providing excellent customer service. You will also be responsible for cash management, adhering to health and safety procedures, and encouraging customer loyalty.

Key Responsibilities

  • Achieving sales targets and performance metrics.
  • Maintaining store standards, front and back, including visual merchandising, managing deliveries, maintaining stock replenishment, helping loss prevention, and adhering to health & safety procedures.
  • Being responsible for cash management and adhering to all policy and procedures for security & health & safety and stock accuracy standards.
  • Encouraging customer loyalty by discussing upcoming collection launches and obtaining customer data.

Requirements

  • Flexible schedule and availability to work weekends and holidays.
  • Retail sales experience is preferred, but not required.
  • Passion for our brands and brand lifestyles.
  • Ability to work well under pressure in a fast-paced, sales-driven atmosphere.

Benefits

  • Generous clothing allowance.
  • Excellent training & development opportunities.
  • Quarterly bonuses.
  • 25 days holiday (pro-rated if working part-time).
  • Refer a Friend bonus scheme.
  • Season Ticket Loan.
  • Access to Retail Trust - advice & support tool.
  • Dedicated budget to attend fitness classes (per store).
  • Access to Sample sales.
  • Health Cash Plan benefit with Medicash available to all Sweaty Betty UK Employees (Following successfully passing probation).
  • Enhanced Family Leave policy.
  • Cycle to work & Buzz bike scheme.


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