Customer Success Director for UK and Ireland Region
4 weeks ago
SafetyCulture is a customer and product-led SaaS company with a mission to empower front-line workers to drive operational excellence and take ownership of their safety and wellbeing. Our company is headquartered in Sydney, with offices in Manchester, Kansas City, Amsterdam, Manila, and Townsville. We're expanding our technology platform with products that give front-line workers a voice and leaders the visibility to make smart decisions in driving safety, quality, and continuous improvement.
We're looking for a strategic, purpose-driven leader with a track record in SaaS Customer Success to join our Go-To-Market team as a Director of Customer Success for our UK and Ireland region. In this role, you will play a pivotal part in building the vision and strategy of the customer lifecycle to ensure each customer achieves their desired outcomes and maximises value in SafetyCulture's platform.
Your commercial mindset and hands-on approach will ensure strategic objectives align to company vision and goals with a focus on driving customer retention, advocacy, and expansion. You will manage and lead the UK&I Customer Success function, providing guidance, support, and mentorship to ensure the team's success in achieving their goals.
Key responsibilities include:
- Help the team deliver against quarterly targets around retention, onboarding, and customer health.
- Refine and execute a customer success approach that aligns with SafetyCulture's business goals, concentrating on customer retention, expansion, and advocacy.
- Monitor and track essential customer success indicators, delivering regular reports to leadership on team performance, customer health, and retention.
- Engage in close collaboration with senior-level executives, global CS leadership, and key stakeholders to align customer success initiatives with broader business goals and amplify our influence throughout the organisation.
- Inspire your team by championing resourcefulness and adaptability, guiding them to navigate through ambiguity and consistently deliver high-quality work even in challenging situations.
We offer a competitive salary, equity with high growth potential, and a range of benefits including wellbeing initiatives, professional and personal training and development opportunities, and a supportive and inclusive work environment.
We're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates.
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