Customer Success Director for UK and Ireland Region

4 weeks ago


Manchester, United Kingdom SafetyCulture Full time

SafetyCulture is a customer and product-led SaaS company with a mission to empower front-line workers to drive operational excellence and take ownership of their safety and wellbeing. Our company is headquartered in Sydney, with offices in Manchester, Kansas City, Amsterdam, Manila, and Townsville. We're expanding our technology platform with products that give front-line workers a voice and leaders the visibility to make smart decisions in driving safety, quality, and continuous improvement.

We're looking for a strategic, purpose-driven leader with a track record in SaaS Customer Success to join our Go-To-Market team as a Director of Customer Success for our UK and Ireland region. In this role, you will play a pivotal part in building the vision and strategy of the customer lifecycle to ensure each customer achieves their desired outcomes and maximises value in SafetyCulture's platform.

Your commercial mindset and hands-on approach will ensure strategic objectives align to company vision and goals with a focus on driving customer retention, advocacy, and expansion. You will manage and lead the UK&I Customer Success function, providing guidance, support, and mentorship to ensure the team's success in achieving their goals.

Key responsibilities include:

  • Help the team deliver against quarterly targets around retention, onboarding, and customer health.
  • Refine and execute a customer success approach that aligns with SafetyCulture's business goals, concentrating on customer retention, expansion, and advocacy.
  • Monitor and track essential customer success indicators, delivering regular reports to leadership on team performance, customer health, and retention.
  • Engage in close collaboration with senior-level executives, global CS leadership, and key stakeholders to align customer success initiatives with broader business goals and amplify our influence throughout the organisation.
  • Inspire your team by championing resourcefulness and adaptability, guiding them to navigate through ambiguity and consistently deliver high-quality work even in challenging situations.

We offer a competitive salary, equity with high growth potential, and a range of benefits including wellbeing initiatives, professional and personal training and development opportunities, and a supportive and inclusive work environment.

We're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates.



  • Manchester, United Kingdom SafetyCulture Full time

    Our company is committed to empowering front-line workers to drive operational excellence. As a Director of Customer Success, you will play a critical role in helping us achieve this mission by leading our UK and Ireland Customer Success function.Key responsibilities include:Managing a team of experienced professionals to deliver exceptional customer...


  • Manchester, United Kingdom SafetyCulture Full time

    SafetyCulture is a customer and product-led SaaS company with a mission to empower front-line workers to drive operational excellence and take ownership of their safety and wellbeing. As a Director of Customer Success, you will play a pivotal role in building the vision and strategy of the customer lifecycle to ensure each customer achieves their desired...


  • Manchester, United Kingdom Somfy Full time

    Regional Accounting Manager UK & Ireland Full-time Company Description SOMFY, your reliable partner for automated access and closure systems for homes and commercial buildings, is committed to developing new ways of living for everyone. Our group—a French family-owned company in continuous development since its founding—has been the market...


  • Manchester, United Kingdom Somfy Full time

    Job DescriptionSomfy, a leading provider of home automation solutions, is seeking a highly skilled Regional Finance Manager to oversee the financial operations of its UK & Ireland region.The successful candidate will be responsible for managing the day-to-day financial activities, ensuring compliance with local regulations, and providing financial insights...


  • Manchester, United Kingdom Somfy Full time

    Job Title: Regional Finance Manager UK & IrelandWe are seeking a highly skilled and experienced Regional Finance Manager to oversee the day-to-day operations, compliance, and reporting of the UK & Ireland regions. The successful candidate will be responsible for supervising the accounting departments in Leeds, Manchester, and Ireland, and will work closely...


  • Manchester, United Kingdom OYO UK Full time

    Job Title: Regional Sales Director - UK and EuropeOYO is the world's fastest-growing chain of fully operated, franchised and leased hotels. As a Regional Sales Director for OYO UK, you will play a critical role in driving demand to our hotels through offline partnerships.About the Role:This is a hands-on sales role with a strong focus on delivering results....


  • Manchester, United Kingdom Get-Recruited (UK) Ltd Full time

    Job Title: Regional Sales DirectorJob Summary: We are seeking an experienced Regional Sales Director to join our team at Get-Recruited (UK) Ltd. The successful candidate will be responsible for generating leads, gathering contact details, and maintaining high standards of customer service.Key Responsibilities:Generating leads and gathering contact...


  • Manchester, United Kingdom Stantec UK Full time

    About the OpportunityStantec, a leading consultancy organisation with exciting growth plans, is seeking an experienced Payroll Manager to lead the effective running of our growing UK & Ireland payroll operations.This role involves managing a team responsible for delivering payroll and pension services across the region, ensuring that employees are paid...


  • Manchester, United Kingdom SafetyCulture Full time

    SafetyCulture is a customer and product-led SaaS company with an ambitious mission: empower front line workers to drive operational excellence and take ownership of their safety and wellbeing. Our HQ is in Sydney, and alongside our Manchester office located in the heart of the city centre, we also have a presence in Kansas City, Amsterdam, Manila, and...


  • Manchester, United Kingdom SafetyCulture Full time

    SafetyCulture is a customer and product-led SaaS company empowering front-line workers to drive operational excellence. We have a strong presence in Sydney, Manchester, Kansas City, Amsterdam, Manila, and Townsville.Job DescriptionWe are seeking a strategic leader with experience in SaaS Customer Success to join our Go-To-Market team as a Director of...

  • Head of P&C UK

    1 month ago


    Manchester, United Kingdom Nordex Group Full time

    Do you share our passion of renewable energy for a greener and sustainable future? We are currently looking to recruit a Head of People & Culture on a Permanent basis to join the People & Culture team working from our Head Office in Didsbury, Manchester. How can you make a difference? The Head of People & Culture (HR Function) is responsible...


  • Manchester, United Kingdom NCC Group Full time

    The OpportunityThe UK Regional Marketing Manager will play a pivotal role in driving marketing strategies to boost brand awareness, lead generation, and revenue growth across the UK. This individual will oversee all marketing activities within the region, collaborate with cross-functional teams, and ensure alignment with the company's overall marketing...


  • Manchester, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Job Description The Company: Privately owned London based SaaS solution focussed on advocacy across the company workforce. 2-Year plan to become a market leader in the Employee Communication space with a major focus on both UK and US growth! Operating at a carbon neutral level for 2 years! The Opportunity: Joining a small, but globally spread CSM team,...


  • manchester, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company: Privately owned London based SaaS solution focussed on advocacy across the company workforce. 2-Year plan to become a market leader in the Employee Communication space with a major focus on both UK and US growth! Operating at a carbon neutral level for 2 years! The Opportunity: Joining a small, but globally spread CSM team, you will take...

  • Regional Sales Lead

    4 weeks ago


    Manchester, United Kingdom Treatwell Full time

    Role OverviewWe are seeking a highly motivated Regional Sales Lead to join our team at Treatwell. As a key member of our sales team, you will be responsible for driving the growth of our business in the UK and Ireland through the acquisition of new partners across major cities.Key ResponsibilitiesSeek out new business opportunities through cold calling and...


  • Manchester, United Kingdom NCC Group Full time

    The OpportunityThe Regional Marketing Lead will play a crucial role in developing and executing marketing strategies to drive brand awareness, lead generation, and revenue growth across the UK. This individual will be responsible for overseeing all marketing activities within the region, collaborating with cross-functional teams, and ensuring alignment with...


  • Manchester, United Kingdom Stantec Consulting International Ltd. Full time

    Job SummaryWe are seeking a highly experienced Payroll Manager to lead our UK and Ireland payroll operations. As a key member of our finance team, you will be responsible for ensuring the accurate and timely payment of our 4000+ employees.About the RoleThis is an exciting opportunity to join a growing consultancy organisation with ambitious plans for...


  • Manchester, United Kingdom Stantec Full time

    **The Opportunity** We have a fantastic opportunity for an experienced Senior HR Employment & Project Specialist to join our HR Talent Services team. Reporting to the Global HR Projects & Compliance Director and working closely with the UK&I HR leadership, you will provide expertise on employment legislation and compliance, ensuring alignment on internal...


  • Manchester, United Kingdom SafetyCulture Full time

    Customer Success DirectorAt SafetyCulture, we're on a mission to empower front-line workers to drive operational excellence and take ownership of their safety and wellbeing. As our new Customer Success Director, you'll play a pivotal role in building the vision and strategy of the customer lifecycle to ensure each customer achieves their desired outcomes and...


  • Manchester, United Kingdom Porton Pharma Solutions Ltd. Full time

    Porton Pharma Solutions Ltd. is a leading pharmaceutical CDMO company that provides global pharmaceutical companies with innovative, reliable, and end-to-end process R&D and manufacturing services across small molecule APIs, dosage forms, and biologics. We are looking to grow business development activities across Britain and Ireland to support our CDMO...