Service Manager
3 weeks ago
About the Role:
Trojan Garage Equipment Service Ltd is seeking a highly skilled Service Manager to join our team. As a key member of our management team, you will play a crucial role in the expansion of our product and service range.
Key Responsibilities:
- Deal with incoming enquiries and maximise engineer efficiency for breakdowns, service, maintenance, and calibration work.
- Manage our work order system, including the booking of new jobs, generating certification, updating customer records, and generating invoices.
- Create quotations for repairs and take responsibility for all technical aspects of the division.
- Liaise with customers to ensure satisfaction and manage stock levels.
- Liaise with suppliers on technical aspects, warranty systems, and new products.
- Keep the team up to date with new products, service procedures, and calibration techniques.
- Ensure the team is appropriately trained and possesses the necessary skills and tools to complete assigned tasks.
What We Offer:
- Company pension scheme.
- Free on-site car parking.
- Mobile phone.
- Training and development opportunities.
- Company workwear.
Requirements:
- A friendly, outgoing, professional personality with extensive knowledge and skills in the repair of garage equipment or the greater automotive/engineering industry.
- Excellent interpersonal skills to enable maximising the performance of engineers.
- Good communication skills, both verbally and in writing, decision-making, and negotiation skills are essential.
- Computer literate with a sound working knowledge of Microsoft Office, experience of Sage 50 desirable.
- A high level of technical skills experience in the installation, repair, and calibration of all types of mechanical, hydraulic, and pneumatic equipment is desirable.
- Previous experience in a supervisory role, preferably in a fast-paced service environment, would be advantageous.
- Good understanding of Health and Safety regulations and requirements.
Why Choose Us:
Trojan Garage Equipment Service Ltd is a well-established organisation with a strong reputation in the industry. We offer a competitive salary and benefits package, as well as opportunities for career development and growth.
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