Beauty Consultant, Harrods, London

2 weeks ago

London, Greater London, United Kingdom La Prairie Full time

La Prairie Counter at Harrods, London is seeking a skilled Beauty Advisor to join our team as a Maison Ambassador. As a key representative of our brand, you will be responsible for delivering exceptional personalized skincare luxury services to our discerning clients. Your primary objective will be to build meaningful and long-lasting relationships with our clients, creating carefully curated experiences and perfect etiquette. Your key accountabilities will include making smart business decisions based on brand and business ambition, achieving sales objectives through retention and recruitment of clients, especially High Net Worth Individuals and existing VIPs. You will also be responsible for guaranteeing meaningful business relationships across the store, ensuring retail excellence, and maintaining the highest standards of housekeeping and retail standards. Additionally, you will create a deep connection with the client to understand their needs, build trust, and long-lasting relationships. You will proactively introduce and recommend relevant products, ensuring a personalized 1:1 luxury and professional service at all times. You will also maintain the relationship through engaging the Client through La Prairie Clienteling tools and systems. To be successful in this role, you will need to be knowledgeable on all products, ensuring the heritage, skin science, and benefits are always conveyed in a relevant way to the client. You will also ensure exceptional service through encouraging the application of products either on counter or within the cabin. The ideal candidate will have exceptional service mindset, strong retail experience, real passion for beauty and skincare, affinity for luxury, and strong business acumen to drive sales and go beyond business objectives. You will also need to be entrepreneurial, audacious, and dynamic, with the ability to connect and engage with our discerning client, transforming that connection into a personal relationship through excellent interpersonal skills, with the ability to provide inspirational, authentic, and client-centric customer service. In return, La Prairie offers a competitive salary and discretionary commission scheme, 33 holiday days, generous product allocation & discount, long service awards, a free product to try every time there is a new launch, contributory pension scheme, employee referral bonuses, and a range of opportunities to develop and grow personally and professionally. Reports to: Business Manager.

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