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Beauty Consultant, Harrods, London
2 months ago
Are you a skilled professional interested in working for a renowned Swiss luxury brand known for its pioneering cellular anti-aging therapies? Then the La Prairie Counter at Harrods, London might be of interest to you. As a Beauty Advisor, you will be our Maison Ambassador, ensuring a delightful and exceptional personalized skincare luxury service, building meaningful and long-lasting relationships with our discerning clients, creating carefully curated experiences, and perfect etiquette.
Main Responsibilities:
- Make informed business decisions based on brand and business ambition.
- Achieve sales objectives by retaining and recruiting clients, especially High Net Worth Individuals and existing VIPs.
- Guarantee meaningful business relationships across the store, especially with Personal Shoppers, concierges, etc.
- Ensure retail excellence is performed at all times, maintaining the highest standards of housekeeping and retail standards are maintained at the point of sale.
- Create a deep connection with the client to understand their needs, build trust, and long-lasting relationships.
- Proactively introduce and recommend relevant products, ensuring a personalized 1:1 luxury and professional service at all times.
- Maintain the relationship through engaging the Client through La Prairie Clienteling tools and systems.
- Be knowledgeable on all products, ensuring the heritage, skin science, and benefits are always conveyed in a relevant way to the client.
- Ensure exceptional service through encouraging the application of products either on counter or within the cabin.
Qualifications:
- Exceptional service mindset – you take pleasure and satisfaction in providing an outstanding service to your clients.
- Strong retail experience.
- Real passion for beauty and skincare.
- Affinity for luxury, always striving for excellence.
- Strong business acumen to drive sales and go beyond business objectives.
- Entrepreneurial, audacious, and dynamic.
- Ability to connect and engage with our discerning client, transforming that connection into a personal relationship through excellent interpersonal skills, with the ability to provide inspirational, authentic, and client-centric customer service.
- Ability to build relationships throughout the store to find new opportunities.
- Ability to be a great team player as part of a high-impact team, driven by diverse thoughts and opinions.
- Arabic speaker is essential.
In return, La Prairie offers:
- A competitive salary and discretionary commission scheme.
- 33 holiday days (including bank holidays).
- Generous product allocation & discount.
- Long Service Awards starting with 3 years service.
- A free product to try every time there is a new launch.
- Contributory pension scheme – 5% employer contribution.
- Employee referral bonuses.
- A range of opportunities to develop and grow personally and professionally.
- Access to Retail Trust including virtual GP Services and HAPI app for discounts.
- Annual performance reviews so you know your La Prairie career is going in the right direction.
