Tech Support Specialist

15 hours ago


Glasgow, Glasgow City, United Kingdom Onyx-Conseil Full time
Job Description:

Company Overview

At Onyx-Conseil, we are committed to delivering exceptional IT services to our clients. As a Tech Bar Consultant, you will be part of a dynamic team that provides support and expertise to various clients.

Salary: £35,000 - £45,000 per annum, depending on experience.

Job Summary:

This is an exciting opportunity for a skilled Tech Bar Consultant to join our team in Glasgow. You will work closely with clients to resolve technical issues, provide expert advice, and contribute to the success of our projects.

Your Responsibilities:

  1. Monitor and respond to incident and problem tickets, providing timely and effective solutions.
  2. Assist with Service Desk Tickets, troubleshooting and resolving technical issues.
  3. Work closely with clients to understand their needs and provide tailored support.
  4. Collaborate with the desktop support team to resolve complex technical issues.
  5. Provide training and guidance to new starters and assist with process leaver returns.
  6. Act as a point of contact for client questions and concerns.

Required Skills and Qualifications:

To succeed in this role, you will need:

  • Excellent technical skills, including knowledge of Windows 10, Microsoft Office, and popular operating systems.
  • Strong communication and interpersonal skills, with the ability to work effectively with clients and colleagues.
  • Ability to troubleshoot and resolve technical issues efficiently.
  • Knowledge of IT Service Management systems, such as Service Now or Remedy.

Benefits:

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.



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