Train Operations Coordinator

1 month ago


Crawley, West Sussex, United Kingdom Govia Thameslink Railway Full time

Job Summary:

We are seeking a highly organized and communicative Train Operations Coordinator to join our team at Govia Thameslink Railway. As a key member of our On Board team, you will be responsible for ensuring the smooth operation of our train services, managing incidents, and implementing service recovery plans to meet customer expectations.

Key Responsibilities:

  • Manage train crew diagrams and timetables to ensure seamless service delivery
  • Develop and maintain strong relationships with On Board staff to exceed customer service standards
  • Investigate and resolve customer complaints in a timely and professional manner
  • Collaborate with colleagues to prioritize tasks and achieve service recovery targets
  • Utilize data analysis skills to identify trends and areas for improvement

Requirements:

  • Proven experience in customer-facing roles, with a focus on service recovery and customer satisfaction
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment
  • Strong organizational and problem-solving skills, with the ability to prioritize tasks and manage multiple projects
  • Ability to work flexible hours, including evenings and weekends, to meet the needs of our customers

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment


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