Restaurant Operations Manager
5 days ago
**Job Summary:**
We are seeking an experienced and skilled Restaurant Manager to lead our team at Turnberry Resort, Scotland. The successful candidate will be responsible for the day-to-day operations of our 1906 Restaurant and In-Room Dining outlets, ensuring exceptional customer service, high-quality food and beverage offerings, and a positive working environment for our staff.
Key Responsibilities:
- Manage the overall operation of the 1906 Restaurant and In-Room Dining outlets, including planning, directing, and supervising staff to ensure seamless service delivery.
- Develop and implement strategies to drive revenue growth, improve customer satisfaction, and increase employee engagement.
- Collaborate with the Sous Chef to ensure high-quality food presentation, preparation, and service standards.
- Lead by example, promoting a positive and inclusive work culture, and fostering a sense of teamwork and camaraderie among staff.
- Monitor and analyze key performance indicators (KPIs) to inform business decisions and drive continuous improvement.
- Recruit, train, and develop staff to ensure a skilled and motivated team.
- Manage budgets, inventory, and supplies to optimize operational efficiency and minimize waste.
- Respond to guest complaints and feedback, ensuring prompt and effective resolution.
- Establish and maintain strong relationships with suppliers, vendors, and other stakeholders.
Requirements:
- Proven experience as a Restaurant Manager in a luxury 5-star resort or hotel.
- Excellent leadership, communication, and interpersonal skills.
- Strong business acumen, with the ability to analyze data, prepare reports, and make informed decisions.
- Knowledge of food and beverage standards, quality control, and safety protocols.
- Ability to work in a fast-paced environment, prioritizing tasks, and managing multiple responsibilities.
- Flexibility to work varied shifts, including evenings, weekends, and holidays.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Subsidized staff accommodation (if required).
- Access to a meal on duty in the staff canteen.
- Turnberry Friends & Family Rooms Programme - discounted room rates at Trump Turnberry.
- Discounts available at the Food & Beverage outlets and the Golf Professional Shop.
- Resort Facilities use of the Spa, Gym, and Golf facilities (subject to some restrictions).
- Trump Hotels Associate and Friends & Family Rates - discounted room rates at all Trump Properties.
- Uniforms - a uniform will be provided, and items will be laundered at the Company's expense.
- Employee Assistance Programme offering a range of Employee Assistance Help Lines.
- Ongoing training and development, first-class hospitality training & Apprenticeship programmes are available.
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