Luxury Service Ambassador

2 days ago


St Albans, Hertfordshire, United Kingdom Sopwell House Full time
Experience the Art of Exceptional Service

We are seeking a skilled Spa Concierge to join our team at Sopwell House, a luxurious spa resort that embodies elegance and sophistication. As a member of our dedicated staff, you will have the opportunity to provide first-class hospitality to our discerning guests.

Salary: £25,480 per annum, offering a competitive salary for an experienced professional in this field.

About the Role:

  • As a Spa Concierge, you will be responsible for delivering exceptional service to our guests, providing guidance on treatments, retail products, and fitness classes.
  • You will work closely with our Spa Therapists to create a truly unforgettable experience for our guests, ensuring their every need is met with precision and attention to detail.
  • Providing information on hotel services and amenities, you will make our guests feel welcome and help them unwind in our serene environment.
  • Accurately processing spa charges and maintaining accurate guest transactions, you will ensure seamless operations within our spa department.

Your Skills and Qualifications:

  • A natural flair for exceptional service and a passion for delivering a luxurious level of service.
  • Previous experience in a similar role or receptionist position, demonstrating your ability to work in a fast-paced environment.
  • Exceptional communication skills, including fluent English, allowing you to effectively interact with guests from diverse backgrounds.
  • Availability to work 8 hours a day, including weekends and bank holidays, with shifts between 6:00 am and 10:30 pm.

Benefits:

  • Wide range of training and development opportunities to enhance your skills and career prospects.
  • Free staff meals and parking, promoting a healthy work-life balance.
  • Discounted food and beverage, accommodation, and spa services, making it easy to enjoy the perks of working at Sopwell House.
  • 28 days holiday and 1 extra holiday day on your birthday, allowing you to recharge and celebrate milestones.

About Sopwell House:

Sopwell House introduces Cottonmill, a private members' spa designed to weave itself into the fabric of a better life. With its elegant and dynamic concept, constantly evolving to stay ahead, this unique world offers a warm welcome and elevated design. Experience cutting-edge fitness and treatments, positioned uniquely to cater to a select group. A career at Sopwell House is as rewarding as you make it, requiring diverse individuals to create an exceptional spa experience seamlessly and harmoniously.



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