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Executive Team Leader

2 months ago

Berwick, Northumberland, United Kingdom NATIONAL TRUST Full time

Welcome Experience Manager

**Lead a Team of Welcome Staff and Volunteers**

As a Welcome Experience Manager at the National Trust, you will have the opportunity to lead a small team of welcome staff and volunteers at our properties. You will be responsible for heading up the team on nominated weekends and bank holidays to welcome our visitors and help them enjoy their visit.

**Key Responsibilities:**

* Manage a team of welcome staff and volunteers to deliver outstanding customer service
* Lead on risk management and ensure the safety of visitors and staff
* Collaborate with other teams to deliver a seamless visitor experience

**Requirements:**

* Good practical experience in visitor business, in tourist, heritage or relevant visitor services environment
* Good IT skills (all MS Office)
* Substantial pension scheme of up to 10% basic salary
* Free entry to National Trust places for you, a guest and your children (under 18)
* Season ticket loan
* EV car lease scheme
* Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
* Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria
* Flexible working whenever possible
* Employee assistance programme
* Free parking at most Trust places

**What We Offer:**

* A dynamic and supportive team environment
* Opportunities for professional development and growth
* A chance to make a real difference in the lives of our visitors

**If You're Interested:**

Please submit your application, including your CV and a cover letter, to [insert contact information]. We look forward to hearing from you