Reception Manager

2 weeks ago


Thame, United Kingdom James Webber Recruitment Full time
Reception Manager Job Description

Our client, a 4* hotel and country club, is seeking an experienced and enthusiastic Reception Manager to lead their team of 5 and provide exceptional guest experiences.

Key Responsibilities:
  • Manage the daily operation and coordination of front of house operations, ensuring a smooth shift every time.
  • Set up FO procedures to maximize room occupancy and promote hotel services and in-house facilities.
  • Analyze guest satisfaction levels and implement strategies to improve them.
  • Communicate with management regarding employee and customer service issues.
  • Ensure team members have current knowledge of hotel products, services, pricing, and policies.
Requirements:
  • Previous experience of managing a small Reception & Nights team at Reception or Front Office Manager level.
  • Must be from a 4* hotel environment and able to work early and late shifts, working 5 days out of 7.
  • Be self-driven, able to work within a team, and be willing to be 'hands-on' at all times.
  • Knowledge of Opera will be an advantage.
What We Offer:
  • An annual salary up to £35,000 with fantastic employee benefits.
  • Excellent career development and training opportunities.
  • A great team on site who have fun but still get the work done.

We are looking for a resilient Reception Manager who can deal with everyday issues and provide exceptional guest experiences. If you have a good eye for detail and are able to work within a team, we would love to hear from you.

Apply now to take the first step in your career as a Reception Manager at our 4* hotel and country club.


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