Facilities Team Leader

5 months ago

Thame, United Kingdom Travelodge Full time

**The job in a nutshell**:
Reporting into the People Services Manager, you will help create a safe and welcoming work environment for our colleagues. You will manage a small team of Office Support assistants to ensure the reception desk is covered during working hours, and all planned and reactive maintenance work is carried out to the expected standards within agreed timescales. You will support the continuous improvement of the office environment to enhance the colleague experience.

**What you’ll be doing**:
**People**:

- Supervising the office support team, setting daily tasks and ensuring the team work effectively to meet expected timescales
- Set clear performance expectations and conduct regular 121s and performance reviews, and provide training where necessary
- Establish and maintain strong relationships with internal stakeholders and external service provider.
- Work collaboratively with your peers.

**Facility Maintenance**
- Ensure planned maintenance activities are carried out as per the schedule, escalating any issues quickly
- Ensure all maintenance issues are logged through the appropriate channels and work carried out within the required timescales
- Provide regular reports to the People Services Manager.
- Ensure service levels are met as per supplier contracts.
- Maintain control of office supplies including invoicing and ordering

**Facility Improvement**
- Using feedback provided by the People Services Manager, identify opportunities for facility improvement, considering how it supports a diverse workforce and hybrid working.
- Support with the delivery of facilities-related projects
- Safety & Compliance
- Ensure all required health and safety checks and processes are completed to the required standards, within timescales and escalated as appropriate.

**What we’ll expect from you**
- Facilities Management experience
- Good communicator with a customer service focus
- Prior management experience with the ability to motivate a small team.
- Ability to work well under continual time deadlines and within financial budgets.
- Must be able to respond to enquiries and complaints with tact and diplomacy.

At Travelodge, we believe that behaviours are just as important as the activities you carry out. The ones we look for in every colleague are:
**I care about people**
- I treat everyone in a way I would like to be treated
- I am easy to work with
- I have a can do attitude
- I care about the impact my work has on others

**I pay attention to detail**
- I do the little things that make a difference to our customers
- I work to brand standards
- I treat Travelodge time, equipment and stock as if it were my own

**I drive for results**
- I hit targets in my role and work at the right pace
- I take ownership of problems and try to fix them fast
- I look for ways to avoid future problems
- I look for ways to promote Travelodge

**What you can expect from us**

**Culture**

At Travelodge, we are warm, straightforward and optimistic. We have a big footprint in the UK, but still a small company feel and you can expect quality and value to be built in to everything we do. You’ll have the support of a close network of colleagues and managers, and every day is different here We want you to bring your personality to work and we love our diversity.

**Reward and recognition**

It’s not just our customers we want to wake up with a smile on their face. As well as a competitive salary, being part of our hotel support centre means great holiday entitlements, pension contribution deals, being part of our bonus scheme, and a Thanks Card giving generous room and food discounts as well as friends and family rates.

**Career and development**

We want you to develop further with us at Travelodge and we’ll provide you a development plan to help you reach your goals. You can expect to have a full induction and training relevant to your role. We advertise all our vacancies internally, so you’ll have the opportunity to really develop your career with Travelodge.

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