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IT Support Specialist

2 months ago


Oxford, United Kingdom Ernest Gordon Recruitment Full time

Job Title: IT Support Specialist

Job Type: Full-time

Location: Bicester, Oxfordshire

Job Description:

We are seeking a highly motivated and customer-focused IT Support Specialist to join our team at Ernest Gordon Recruitment. As a key member of our team, you will provide first-line technical support to our clients, resolving technical issues efficiently and effectively.

Key Responsibilities:

  • Provide first-line technical support to clients via phone, email, and in-person
  • Assist with troubleshooting hardware and software problems and managing user accounts
  • Escalate complex issues to senior technicians and maintain accurate records of support requests

Requirements:

  • Enthusiastic and customer-focused individual with a passion for IT
  • Proactive and eager to learn, with the ambition to move through the ranks
  • Local to Bicester, must have a driving license and transport

What We Offer:

  • Opportunity to work with a dynamic and growing MSP
  • On-the-job training and career progression opportunities
  • Collaborative and supportive team environment

Keywords: IT Support, Technical Support, Helpdesk, Field IT Support, Managed Service Provider, Technician, IT Engineer