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Front Desk Ambassador

2 months ago

London, Greater London, United Kingdom The Standard Hotel Full time

About The Standard Hotel

The Standard Hotel is a culturally engaged hotel that offers an inclusive spirit and a true creative attitude. Our hotel is a destination layered with events and amusements that leaves our guests with an uplifted feeling.

Our Team

Our team is a vibrant mix of personalities, backgrounds, and lifestyles. We believe in letting our team members be themselves and celebrate their individuality.

Your Role

As a Front Desk Ambassador, you will join an extraordinary front office team dedicated to engaging with our guests from pre-arrival through to post-departure. Your mission is to provide an unparalleled level of hospitality, from seamless arrivals and departures to extensive reception services.

Key Responsibilities

  • Assist guests with their queries and unexpressed wishes, creating an environment that delights, excites, and surprises them.
  • Be the go-to person for information about hotel services and the vibrant city of London.
  • Provide exceptional administrative and organizational skills with great attention to detail.
  • Handle pressure well, thrive in a high-energy environment, and manage both detailed administrative tasks and guest interactions with ease.

Requirements

  • Proven background in a customer-facing role, ideally in a 'lifestyle' or boutique hotel or similar hospitality venue.
  • Flexibility with working hours, including shifts, evenings, nights, and weekends.
  • Exceptional administrative and organizational skills with great attention to detail.
  • Fluency in English is essential; additional languages are a plus.
  • Experience with Opera PMS is beneficial, however full training will be given.
  • Highly social, motivated, and proactive; professionalism and positivity in all interactions.
  • Ability to multi-task and thrive in a high-volume, high-energy environment.

Benefits

  • Accommodation Service Charge
  • Prorata - 28 Days Holiday, rising to 33 Days with service
  • Meals on Duty
  • Pension Scheme
  • Life Assurance (4 x Annual Salary)
  • Medical Assistance (including online GP and Physio)
  • Employee Assistance Programme with Well-being service
  • Discount platform including GYM
  • Worldwide Travel Discounts via The Standard Advantage platform
  • Employee & Family Rates across all Standard and Bunkhouse properties
  • In-house Experience Programme
  • F&B Discounts ranging from 25-50%
  • Recruitment Referral Bonus up to £1,000
  • Tuition Aid Scheme & subsidised training
  • Season Ticket Loan & Bike 2 Work Scheme
  • Social Committee with regular monthly social activities