Prestige Dealership Manager

3 days ago


High Wycombe, Buckinghamshire, United Kingdom Performance Resourcing Full time

Automotive Aftersales Career Opportunity

Join us as an Aftersales Manager in our client's High Wycombe Area location. As a key member of the team, you will be responsible for managing both service and parts departments in a main dealer Aftersales environment.

Key Responsibilities:

  • Leadership: Plan, control, and monitor customer service processes while managing and developing the team.
  • Hands-on Support: Get involved and be visible, offering support where needed.
  • Performance Improvement: Enhance service team performance through effective coaching and performance management.
  • KPI Monitoring: Accurately record daily operating controls and KPIs.
  • Asset Management: Oversee the effective use and control of premises, tools, equipment, and other dealership assets.
  • Expense Control: Regularly examine management accounts and budgets to maintain effective expense control.

What Our Client Is Looking For

Experience: Solid background in managing both service and parts departments in a main dealer Aftersales environment.

Relationship Building: Confident in building relationships and dealing with customers at all levels.

Team Motivation: Ability to create a positive working atmosphere, enthusing and motivating the team to meet agreed targets.

Process Driven: Strong process and statistics orientation.

Customer Service Excellence: Proven ability to deliver high CSI results with a passion for excellent customer service.

Technical Knowledge: Understanding of vehicle design, manufacture, and legislation.

Salary: £50,000 - £70,000 per annum.

Benefits:

  • Competitive salary with OTE up to £60,000 and a company car.
  • Work in a well-established, successful site.
  • Opportunity to develop your career in a main dealership environment.


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