High Wycombe Area Aftersales Director
1 day ago
Prestige Dealership Role
We are looking for an experienced Aftersales Manager to join our client's team in High Wycombe Area. As a key member of the team, you will be responsible for managing both service and parts departments in a main dealer Aftersales environment.
Key Responsibilities:
- Leadership: Plan, control, and monitor customer service processes while managing and developing the team.
- Hands-on Support: Get involved and be visible, offering support where needed.
- Performance Improvement: Enhance service team performance through effective coaching and performance management.
- KPI Monitoring: Accurately record daily operating controls and KPIs.
- Asset Management: Oversee the effective use and control of premises, tools, equipment, and other dealership assets.
- Expense Control: Regularly examine management accounts and budgets to maintain effective expense control.
What Our Client Is Looking For
Experience: Solid background in managing both service and parts departments in a main dealer Aftersales environment.
Relationship Building: Confident in building relationships and dealing with customers at all levels.
Team Motivation: Ability to create a positive working atmosphere, enthusing and motivating the team to meet agreed targets.
Process Driven: Strong process and statistics orientation.
Customer Service Excellence: Proven ability to deliver high CSI results with a passion for excellent customer service.
Technical Knowledge: Understanding of vehicle design, manufacture, and legislation.
Estimated Salary: £55,000 - £65,000 per annum.
Benefits:
- Competitive salary with OTE up to £60,000 and a company car.
- Work in a well-established, successful site.
- Opportunity to develop your career in a main dealership environment.
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