Dwelling Management Associate

2 weeks ago


High Wycombe, Buckinghamshire, United Kingdom Pembrook Resourcing Full time
Customer Service Representative

Pembrook Resourcing seeks a Customer Service Representative to join their client's dealership team.

Job Summary
  • Estimated Salary: £29,500 per annum
  • The ideal candidate will have a background in customer-facing roles and be able to work collaboratively in a team environment.
Key Responsibilities:
  • Deliver exceptional customer service and build strong relationships with clients.
  • Identify opportunities to increase sales targets by recommending relevant products and services.
  • Efficiently book customer vehicles for servicing, ensuring timely completion of work and optimal labor utilization.
  • Liaise with drivers regarding vehicle collection and delivery, arranging alternative transportation as needed.
  • Effectively manage and follow up on all ongoing work on customer vehicles, working closely with the Workshop Controller to meet agreed-upon deadlines.
  • Clearly communicate service charges and completed work to customers, involving technical advisers as necessary to address questions or concerns.
Requirements:
  • Proven experience in customer-facing roles
  • Excellent communication and interpersonal skills
  • Organizational abilities and ability to multitask
  • Proficiency in computer use and administration skills


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