Laboratory Asset Coordinator
4 weeks ago
We are seeking a highly skilled Laboratory Asset Manager to join our team at Thermo Fisher Scientific. As a key member of our operations team, you will be responsible for ensuring the smooth management of laboratory assets and services.
Key Responsibilities- Conduct site operations in accordance with program contract and Statement of Work terms and conditions.
- Support overall account strategy to achieve annual operating plan goals for revenue, growth, margin expansion, and account retention.
- Develop and maintain positive and professional working relationships with clients, service vendors, and strive for customer satisfaction and loyalty.
- Support the development of quarterly business reviews and participate in meetings as required.
- Assist in data collection and analysis of customer metrics, including financials, compliance, growth, and profitability.
- Support action plans and tracking mechanisms to drive continuous improvement.
- Ensure compliance and regulatory guidelines are met for asset management and services, including inventory management through provided tools.
- Responsible for accurate data input to Resource Center database, including service requests, work orders, and purchase order information.
- Monitor and support service activities and customer concerns, including timeliness, accuracy, and quality of the event.
- Interact with customers and vendors to schedule site service visits.
- Meet and escort engineers into the laboratory, ensuring a smooth transition into their work environment.
- Obtain and review field service reports and invoices for financial accuracy, technical remediation procedures, and completeness.
- Verify and update the CMMS with the most up-to-date information regarding onsite assets and service activity.
- Support problem resolution and customer concern at account as needed.
- Assist with the resolution of service or billing issues, questions, or credits, raising numbers.
- Search and provide alternate methods of service or parts in alignment with account strategy and promote alternate service providers.
- Adhere to all Thermo Fisher and customer security and safety procedures.
- Relevant science degree or equivalent experience strongly preferred.
- Experience working with lab equipment would be a distinct advantage.
- Previous experience as an account manager, asset manager, lab manager, maintenance manager, lab equipment specialist.
- Familiarity with CMMS systems and proficiency in using related software for data management.
- Experience in a customer-facing position would be an advantage.
- Builds customer allegiance and strong, professional client relationships.
- Effective communication skills, both written and verbal, to interact with engineers, suppliers, and internal partners.
- Work independently and proactively to resolve customer issues.
- Excellent time management and ability to prioritize work based on business and client needs.
- Effective problem-solving.
- Proficiency with Microsoft Word, Excel, PowerPoint.
- May pass through areas where chemical-based allergens may be in use (such as penicillin, tetracycline, etc).
- Depending on the area of the building, personal protective equipment may be worn, including lab coats, coveralls, hood, facemask, hairnets, and/or safety gloves.
- Some areas require steel toe shoes, hard hats, and/or safety glasses.
In addition to a competitive base salary, based on your experience, we offer a company bonus plan, life assurance, contributory pension plan, 25 days holiday plus Bank Holidays, private health insurance, and lots more benefits you can tailor to suit your needs.
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Laboratory Asset Coordinator
3 weeks ago
Abingdon, Oxfordshire, United Kingdom Thermo Fisher Scientific Full timeJob SummaryWe are seeking a skilled Laboratory Asset Manager to join our team at Thermo Fisher Scientific. As a Laboratory Asset Manager, you will be responsible for managing laboratory assets and equipment, ensuring compliance with regulatory guidelines, and providing excellent customer service.Key ResponsibilitiesManage laboratory assets and equipment,...
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Laboratory Asset Manager
3 weeks ago
Abingdon, Oxfordshire, United Kingdom Thermo Fisher Scientific Full timeJob SummaryWe are seeking a highly skilled Laboratory Asset Manager to join our team at Thermo Fisher Scientific. As a Laboratory Asset Manager, you will be responsible for managing laboratory assets, ensuring compliance with regulatory guidelines, and providing exceptional customer service.Key ResponsibilitiesManage laboratory assets, including inventory...
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Laboratory Asset Manager
3 weeks ago
Abingdon, Oxfordshire, United Kingdom Thermo Fisher Scientific Full timeJob SummaryAs a Laboratory Asset Manager at Thermo Fisher Scientific, you will be responsible for ensuring the smooth operation of laboratory assets and equipment. This role requires strong communication and problem-solving skills, as well as the ability to work independently and prioritize tasks effectively.Key ResponsibilitiesConduct site operations in...
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