Coffee Shop Assistant Manager

6 days ago

Matlock, Derbyshire, United Kingdom East Midlands Full time
About Costa Coffee

At Costa Coffee, we're passionate about delivering exceptional customer experiences and creating a warm and welcoming environment for our customers. As a Coffee Shop Assistant Manager, you'll play a key role in driving sales, improving customer satisfaction, and maintaining high standards of quality and service.

Key Responsibilities
  • Coach and support the team to deliver unbeatable experiences, ensuring all procedures are followed and taking the lead on shift.
  • Deploy the team according to the trading pattern, ensuring the right people are in the right place to maximise sales.
  • Train and accredit new Baristas, inspiring their new adventure with Costa.
  • Manage the day-to-day operations of the store when required, being accountable in the absence of the Store Manager.
  • Implement new marketing POS and brief the teams on new recipes/seasonal ranges to ensure continued excellence and maximise every opportunity.
  • Deliver health and safety, cleanliness, and drive understanding and importance of operational excellence.
  • From the quality of an espresso to the maintenance of equipment, to monthly coffee excellence scores, you'll drive the highest of standards every time.
  • Maintain accurate stock levels and ensure all on-site stock is well stored and preserved.
Requirements
  • Experience in a management or Assistant Manager role.
  • A passion for coffee - because sharing your Latte art is all part of the day job.
  • A constant desire to overachieve by turning knowledge into operational excellence.
  • Ability to embrace challenges in a fast-paced, team-driven environment.
  • Excellent interpersonal skills, and obsessive about customer service.
  • Career driven with a willingness to learn and be bold, brave, and action-oriented.
  • Flexible approach can-do attitude, as each day can offer exciting new challenges.
Benefits
  • Annual salary review.
  • 28 days' holiday.
  • Employee discount.
  • Excellent career and development prospects.
  • Company pension scheme.
  • Access to the Apprentice Scheme Level 3.

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