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Healthcare Operations Coordinator

2 months ago

Banbury, Oxfordshire, United Kingdom NHS Jobs Full time
About the Role

We are seeking a highly skilled and dedicated individual to join our team as an Assistant Patient Pathway Administrator. As a key member of our administration team, you will play a vital role in ensuring the smooth delivery of our patient pathway services.

Key Responsibilities
  • Provide exceptional customer care and act as an ambassador for customer care within the Trust and department.
  • Support the delivery of a high-quality service by maintaining effective working relationships with clinical, nursing, and administrative staff.
  • Respond to communication and queries in a timely manner, maintaining patient confidentiality at all times.
  • Be flexible in your approach to work, covering other job roles at an appropriate grade or site, and varying working hours to ensure minimum cover during core hours.
  • Use Trust IT systems to register patients, make outpatient appointments, and manage electronic referrals.
  • Contribute to on-going and future service development projects, supporting continuous improvement of the services we provide.
  • Attend Departmental meetings and training as required to maintain an up-to-date working knowledge of service and trust procedures.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment.
  • Flexibility and adaptability in a fast-paced environment.
  • Proficiency in using Trust IT systems.