Customer Service Representative Part Time

4 weeks ago


Glasgow, Glasgow City, United Kingdom Bield Housing and Care Full time

Customer Service Representative Opportunity

We are seeking a skilled Customer Service Representative to join our team at Bield Housing and Care. As an Emergency Call Advisor, you will be the first point of contact for our customers, answering incoming alarm and voice calls, and coordinating next steps to ensure their safety and wellbeing.

Key Responsibilities:

  • Answer incoming alarm and voice calls
  • Understand the reason for the call and coordinate next steps
  • Provide excellent customer service and support

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to remain calm in a crisis and manage situations effectively
  • Full and comprehensive training will be provided

What We Offer:

  • Competitive salary and annual leave entitlement
  • Enhanced pension scheme and employee benefits
  • Supportive team and comprehensive training

How to Apply:

Please submit your application, including your CV and a cover letter, to us. We look forward to hearing from you.



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